Refund and Returns Policy

Eligibility for Refunds

Refunds may be issued under the following circumstances:

  1. Technical Issues:
    • If a purchased product cannot be accessed or used due to technical difficulties and the issue cannot be resolved after troubleshooting, you may be eligible for a refund.
  2. Incorrect Product Delivery:
    • If you receive the wrong product or a product that differs significantly from its description, you may qualify for a refund.
  3. Product Defects:
    • If the digital file is corrupted, incomplete, or defective and a replacement cannot be provided within 7 days of purchase, a refund may be issued.

Non-Refundable Situations

Refunds will not be granted in the following cases:

  1. Change of Mind:
    • Refunds are not provided for simply changing your mind about the product after purchase.
  2. Customer Misunderstanding:
    • Refunds will not be issued if the product was purchased due to a misunderstanding of its functionality, features, or content. All products are clearly described on the product page.
  3. Unauthorized Use or Distribution:
    • If the product has been downloaded, shared, or otherwise used in an unauthorized manner, the purchase will be considered final.
  4. Late Requests:
    • Refund requests made more than 14 days after the purchase date will not be considered.

Refund Request Process

To request a refund, follow these steps:

  1. Provide Proof of Purchase:
    • Submit details such as your order number or transaction ID to verify the purchase.
  2. Explain the Issue:
    • Provide a clear and detailed description of the problem, including screenshots or documentation if applicable.
  3. Review and Response:
    • Once your request is received, it will be reviewed by our team. If additional information is needed, you will be contacted.
  4. Resolution:
    • If the refund request is approved, the refund will be issued to the original payment method within 7-10 business days.

Alternative Resolutions

If a refund is not eligible, we may offer alternative solutions, such as:

  • Providing a replacement product.
  • Offering store credit for future purchases.

Important Notes

  • All sales are considered final unless they meet the criteria for a refund as outlined above.
  • This policy is designed to ensure fairness and protect both the integrity of our business and the satisfaction of our customers.

By purchasing any product from 0011CodeAH, you agree to the terms of this Refund and Returns Policy.